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The Guardian - AU
The Guardian - AU
Business
Josh Taylor

Travel website Booking.com leaves hoteliers thousands of dollars out of pocket

The view from Loud: a Full Moon Beach Hotel
Loren Infeld, who ran the Loud: a Full Moon Beach Hotel in Thailand, says he has not been paid by Booking.com for six months. Photograph: supplied

Travel website Booking.com has left many hotel operators and other partners across the globe thousands of dollars out of pocket for months on end, blaming the lack of payment on a “technical issue”.

The issue is widespread in Thailand, Indonesia and Europe among hoteliers who are venting their frustrations in Facebook groups as rumours swirl about the cause of the failure to pay.

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