The managing director of under-fire train operator TransPennine Express says he personally experiences the same frustrations other passengers do as he regularly commutes into Manchester from Huddersfield on the network.
Matthew Golton said of what he called TPE's 'recent delivery': "We know it's not been good enough. I have apologised for that and I will apologise again, because we have to get it right."
And Mr Golton, speaking in Manchester at a board meeting of Transport Focus, an independent watchdog for transport users, said long-suffering commuters were facing a 'doubling this year' in planned disruption due to the ongoing TransPennine Route Upgrade project.
