A passenger who booked two sleeper class tickets for a journey that turned into a nine hour ordeal has won compensation from the Indian Railways, even without producing any documents to show he suffered a financial loss.
The Seraikella-Kharsawan District Consumer Commission in Jharkhand ordered South Eastern Railway and East Coast Railway to pay Rs 30,000 as compensation and Rs 5,000 as litigation cost to the passenger, Sanjay Kumar, after his train reached its destination nearly nine hours behind schedule.
