Train passengers were unable to buy tickets online with several operators or a major retailer due to a technical glitch. Among the companies who reported being affected by the problem on Tuesday morning (October 4) were Greater Anglia, Northern and Southeastern.
Trainline, the UK’s largest train ticket retailer, was also hit by the fault. Greater Anglia and Northern said passengers could not make card payments on their apps or websites, while Southeastern warned that ticket-buying at stations was also affected.
Northern posted a message on Twitter at 8.14am which stated: “We are aware of an issue with our app/website whereby customers cannot complete their booking. This is being looked into and we hope to see a fix soon. In the meantime please use ticket buying facilities at stations to purchase your tickets."
