Train reliability in Britain reached the worst level on record after another month of disruption.
The industry’s cancellations score during the 12 months to August 20 was 3.7%, analysis of Office of Rail and Road data by the PA news agency found.
That was the poorest reliability in records dating back to 2015.
Strikes in disputes over jobs, pay and conditions have caused a surge of cancellations in recent months.
Cancellations scores reflect the percentage of services that are either fully or part-cancelled.
Each part-cancellation is counted as half a full cancellation.
The score for all services in the latest available four-week period of data from July 24 to August 20 was 4.9%.
The worst individual operator between those dates was Avanti West Coast, with its highest ever score of 14.9%.
🚨 NEW: ASLEF members at 12 companies will take action strike on Saturday 1st and Wednesday 5th October in our ongoing dispute over pay.
— ASLEF (@ASLEFunion) September 20, 2022
Other operators which also had their poorest reliability for a four-week period include London North Eastern Railway (11.0%), East Midlands Railway (5.5%) and Grand Central (12.0%).
Govia Thameslink Railway – which consists of Southern, Thameslink, Great Northern and Gatwick Express services – recorded its second worst cancellations score of 11.1%.
A spokesman for industry body the Rail Delivery Group said: “We know that reliability and punctuality are the most important areas for improvement for our passengers and apologise to all those who have experienced disruption to their travel plans.
“We need to end the unnecessary and damaging strikes called by the leaders of the transport unions which disrupt passengers’ plans, undermine struggling businesses and upend the industry’s recovery.
⚠️Due to overhead wire problems between Crewe and Wigan North Western some lines towards Wigan North Western are blocked. Please keep up to date here - https://t.co/gHe5m9iHkd
— Avanti West Coast (@AvantiWestCoast) September 21, 2022
“They are opposing the very reforms that will improve reliability and punctuality and therefore help build a sustainable railway.”
There have been calls for the operation of Avanti West Coast’s services to be taken into public ownership after the company slashed its timetable to reduce short-notice cancellations.
A spokesman for the operator said: “We know we’re not delivering the service our customers rightly expect and we apologise for the enormous frustration and inconvenience.
“We remain committed to delivering the best possible service for our customers and the communities we serve.
“A shortage of staff, particularly drivers, who were willing to volunteer for overtime led to a marked increase in the number of short-notice cancellations, which we know are highly disruptive for customers.
“As a result, we reduced our timetable to ensure a more reliable service. This was not a decision we took lightly and we are now in the process of rebuilding the timetable in a sustainable and robust way without the reliance on overtime.”
Services at King’s Cross, Paddington and Moorgate were delayed because of problems at Stevenage and Hayes & Harlington.
