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The Economic Times
The Economic Times

TRAI directs use of 1601-series for service, transactional calls by utilities, logistics cos

Trai Truecaller

The Telecom Regulatory Authority of India (TRAI) on Monday directed entities in sectors other than Banking, Financial Services & Insurance (BFSI) and Government to use a separate 1601-series number for transactional and service calls.

In the first phase, the 1601 number series will cover transactional and service calls made by entities in the utilities, courier and logistics sectors, TRAI said. It also clarified that the dedicated number series should not be used for promotional voice calls by any entity.

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