In June, TD Bank told staff that it would begin running software called WorkiQ on their work computers, tracking time spent in browsers, internal chat and meeting apps. The rollout has revived public debate about workplace surveillance. But the issue extends well beyond one bank.
Many jobs have become more digital, hybrid and dispersed. Managers may feel less able to see work directly, and may turn to software that promises a clearer picture of what employees do all day: time spent in applications, browser use, meeting activity and other digital traces of work.
