You're stressed out at work, which means, naturally, you wanna throw a stapler off the roof and tell your boss exactly what you think of them. Then you see a calming montage of your family, vacation photos, and an inspirational picture of a cat hanging on a washing line, set to calming music, and the rage quietly fades away. Yes, everything is fine again, back to generating value for the shareholders. All is well.
How weird would that be in your actual day-to-day? Well, it's real, and a bank in the United States is rolling out this sort of system to its customer call centres, as American Banker's Penny Crosman reports.
