One of Britain’s leading tiles specialists has renewed its distribution contract with palletised freight distribution network Pall-Ex.
Following a successful three-year partnership, the two Leicestershire businesses have strengthened their relationship even further, and Pall-Ex will continue to manage the tile retailer’s palletised home deliveries for at least the next two years.
Topps Tiles – which was founded 60 years ago and is based in Enderby – has more than 300 stores and spin-offs including new online brand, Tile Warehouse.
As part of the deal Pall-Ex, which is based a few miles up the road in Ellistown, has placed one of its customer service advisors at Topps Tiles’ central support office for part of each week to help streamline collections and deliveries.
Topps Tiles is also using Pall-Ex’s freight tracking software MyNexus, which allows its customers to track the whereabouts of their freight along its delivery journey – right down to within 9 ft using What3words.
Simon Macdonald, national transport manager at Topps Tiles, said: “Our objective is to deliver world class service to our customers and so effective, reliable last mile delivery solutions have become at an even greater priority for our business.
“Working with Pall-Ex as our trusted partner means we can be confident that our customers can choose and buy the tiles and flooring they want for their home and have it delivered when they require it.”
A Pall-Ex spokeswoman said they had been able to further improve support to Topps Tiles in the South East through its London Project – set up to improve services in the capital.
She said London had always proved to be a notoriously challenging area for final-mile deliveries due to congestion, hard-to-reach locations, and parking restrictions. The London Project was set up to offer the best possible service levels, and launched at the start of the year.
Pall-Ex Group’s UK commercial director Michelle Naylor said: “With such a large distribution area across the UK, we provide a bespoke service to Topps Tiles to ensure customers get their products delivered on time.
“The support we give to them is a seven-day-a-week operation to ensure we are always keeping up with customer demand. We’re delighted to be continuing to work with another successful Leicestershire business and look forward to building upon our working relationship in the years to come.”
