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Zenger
Zenger
Lennox Kalifungwa

Top Tasks Americans Trust AI To Handle

Shoppers specifically stated they believed AI was being used in customer support (70%), estimating shipping costs (69%) and managing returns and exchanges (64%). ILLUSTRATION VIA SWNS.

Americans fear AI and big corporations taking their data, but a new survey found 87% are admittedly likely to provide personal information to brands in order to save money.

A poll of 2,000 US adults found 86% believe they know what AI is, but only 46% know what it does. This shows that more than half of Americans are unsure of the capabilities of AI. Over half (58%) trust AI, with Gen Z being the most trusting (67%). The least trusting was found to be baby boomers, at 29%.

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