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Wales Online
Wales Online
National
Branwen Jones

Top restaurant's punchy response to customer who complained about £60 no show fee

A restaurant has responded robustly after a customer complained that she was charged a £60 fee for failing to turn up or cancel her booking properly.

A woman claimed she couldn't turn up to her booking at The Laundrette in Chorlton, Manchester because members of her family, including her grandmother had fallen ill with Covid.

But when she complained about the charge and left a one star review on Tripadvisor, the restuarant owners wrote back robustly saying they were fully justified, the MEN reports.

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