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Fortune
Fortune
Patricia Camden, John Dubois

Top EY executives: we found your biggest AI blind spot. It's called the 'tempo gap'

Patricia Camden is EY Studio+ Customer Experience and Loyalty Leader (Credit: courtesy of EY)

Most organizations think their biggest AI problem is adoption. It isn’t. It’s tempo.

There is enormous pressure on companies to move faster with AI. Customer interactions are expected to feel immediate. Internal decisions are speeding up, and work that once stretched across days can now happen in minutes. People, however, still need time to process information, weigh choices, and build confidence in what they’re seeing.

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