Cardiff's highest-rated hotel on TripAdvisor has closed temporarily after a water pipe burst, affecting utilities and stopping the hotel from properly functioning. The Coal Exchange Hotel initially announced the temporary closure over the weekend and this is expected to continue into the week.
In a statement on February 18, the hotel's management announced: "Due to an unforeseen circumstance, an incident at the hotel has taken out utilities that we are not able operate without. Once we know more we’ll update all our guests, but for now the hotel will be temporarily closed. Please note we’ll contact all guests regarding their stay."
A spokesperson has since confirmed that the closure was due to a burst water pipe, adding that staff were unsure when the hotel will be able to re-open as the team are still assessing the damage. Guests are being asked to wait until they are contacted with information about their bookings as the team are experiencing a higher number of calls at the moment.
