Too many households let down and abandoned after sewer floods – report

Companies are required to ensure customers are well-informed and supported during and after sewage flooding and that extra help is available for customers who need it (Gareth Fuller/PA) - (PA Archive)

Water firms are leaving too many households feeling “let down and abandoned” after sewer flooding, according to a joint report from the regulator and watchdog.

Customers who have repeatedly experienced sewer flooding said inadequate communication and long delays in resolving the problems left them feeling anxious, angry and frustrated and made distressing experiences worse, a survey for Ofwat and the Consumer Council for Water (CCW) revealed.