'Too many employees are serving as the human middleware between disconnected AI systems': New study claims workers are spending a whole day every week managing AI tools

Business person chatting with a smart AI using an artificial intelligence chatbot developed by OpenAI. Artificial intelligence system support is the future.

• A quarter of UK workers say they spend 7+ hours a week acting as AI middleware
• British workers are more likely to experience busy but unproductive days
• Workers still feel like they're making progress and being more productive

New research has claimed human workers are increasing becoming 'middleware', plugging gaps between disconnected AI systems and data sources, reducing the efficiency of both AI agents and human workers.