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The Guardian - UK
The Guardian - UK
David Benady

Timing, tone and targeting: top tips for email marketing

A dark-skinned man in stylish clothes is sitting with a laptop against a wall with angular geometric shapes.
Marketing emails need to be seen by the right people, in language that’s appropriate to them. Photograph: Stocksy United

More than 330bn emails are sent worldwide every day – yet the vast majority go unread and many end up in spam folders. So how do you create emails for your company that customers not only open, but actually read?

Make sure the right people see your emails
An email marketing campaign should be carefully targeted, genuinely useful and creatively presented to help endear your brand to the reader and to have a significant impact on their behaviour. Making sure your emails get noticed can depend on using the right etiquette and striking a tone that is appropriate to the task.

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