A TikTok showing an altercation between a Dunkin’ Donuts employee and a customer has sparked a debate about who was in the wrong.
The incident took place in a combined 7 Eleven and Dunkin’ store in Boston, Massachusetts and was filmed by TikToker @itslondonlamarr who uploaded the clips.
A clip showing the incident, which has been viewed more than 900,000 times, begins when the altercation between London and the female Dunkin’ employee was already underway.
In the video, London alleged that the employee was refusing to make him another drink after claiming she got his order wrong. He also claimed the employee had told him before he began filming that it was “too expensive”.
London explained that he used to work for the company and wasn’t aware of a policy in which staff aren’t allowed to make new drinks for customers if they got it incorrect.
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The employee repeated his order back to him, but before she could finish, London said: “I’m sorry that this lady, she heard me wrong, and she refused to correct my order because that’s not what I said.
“That might have been what she heard but that’s not what I said and that’s not what I wanted.”
After more back and forth, London asked the employee for a refund but she didn’t answer the question.
What happened next has divided viewers, as London took his “refund” into his own hands by taking the money left in the tip jar, saying “I’ma get my refund right here, thank you”.
The three-minute long clip ends before the confrontation has concluded, but people on TikTok are divided about who appears to be in the wrong.
Most people appeared to be on London’s side of the argument, suggesting that the “manipulative and argumentative” employee could easily have just made the drink.
One person wrote: “I’m not surprised about Dunkin’. They have the worst customer service.”
Someone else said: “Starbucks would never.”
But, not everyone agreed, as someone wrote: “Y’all both Karens.”
Meanwhile, another person quoted a famous scene from the reality show Keeping Up With the Kardashians, in which Kourtney told sister Kim: “There’s people that are dying.”
indy100 has contacted Dunkin’ Donuts for comment
