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The Guardian - UK

Business

Mark Sweney and Nadeem Badshah

Thousands of HSBC customers in UK unable to access online banking services

HSBC United Kingdom Black Friday

HSBC has about 15 million customers in the UK. Photograph: Omar Marques/SOPA Images/Shutterstock

Thousands of HSBC customers reported they were unable to access its online and mobile banking services on one of the busiest online shopping days of the year – Black Friday.

More than 4,000 customers said they could not access their accounts via the HSBC app on Friday, according to Downdetector, which tracks and collates website outages and complaints.

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