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Manchester Evening News
Manchester Evening News
National
Levi Winchester & Nathan Bevan

Thomas Cook customers still urged to chase refunds for cancelled holidays after travel firm's collapse

Thomas Cook customers are still being advised to chase refunds for cancelled holidays after the travel firm collapsed under £1.7billion of debt. It's thought thousands of eligible holidaymakers have yet to submit claim forms following the company going under back in 2019.

An online refunds portal was set up in November last year and is still accepting new requests. When submitting a claim, you should provide as much information as possible including your booking number, the dates you were due to travel and your payment details.

There's currently no deadline for submitting new claims to Thomas Cook and you can submit more than one. However, disappointed customers should bear in mind that they may not receive a full refund.

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