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Salesforce (CRM) has long been a driving force in cloud computing. Founded in 1999 as a cloud-native company, it played a central role in shaping the software-as-a-service (SaaS) model and has maintained a stronghold in the customer relationship management (CRM) space ever since. And lately, the company has been busy making rapid strides to stake its claim in the next big tech frontier, agentic artificial intelligence (AI).
Last September, Salesforce rolled out Agentforce, a new AI tool designed to bring more autonomy and intelligence to business workflows. And while the company hasn’t been spared amid broader market volatility this year, Salesforce continues to earn confidence on Wall Street. In fact, Needham analysts see “sweeping innovation” in Salesforce’s pipeline and more than 50% potential upside from current levels. Plus, with CRM currently holding a consensus rating of "Strong Buy,” it’s worth taking a deeper dive into this cloud software powerhouse.