Listen Labs, a Sequoia-backed startup that uses AI to conduct thousands of voice interviews simultaneously for customer research, announced Wednesday that it has raised a total of $27 million.
The Seed and Series A rounds were both led by Sequoia’s Bryan Schreier, who was an initial investor in the customer experience platform Qualtrics. The company says clients including Microsoft, Canva and Chubbies are already using the Listen platform to generate questions, find participants, and run interviews using audio and video across demographics and geographies in a matter of hours. LLMs then turn the customer stories into reports, highlight reels and PowerPoint presentations for clients.
