It is clear from the office, strewn with piles of case histories, that this NHS unit for young mental health outpatients is overwhelmed and under-resourced.
The paperwork represents referrals, some completely forgotten, on an unfeasibly long waiting list. The admin staff juggling it are Angela (Debra Baker), queen of this white-collar realm who has been doing the job for 30 years, and Jay (Denzel Baidoo), the new temp, training to become an occupational therapist and determined to shake things up.
