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The Guardian - UK
The Guardian - UK
Comment
Amy Taylor

This is England in 2023 – where a broken welfare system and a hernia can completely destroy your life

Patients in an NHS hospital in Portsmouth.
‘The welfare state is cheap tissue that you plunge straight through before hitting the ground.’ Patients in an NHS hospital. Photograph: Andy Soloman/Alamy

One minute, everything’s fine; you have a job, a girlfriend, a mortgage and a life. Then something happens that threatens all of it. You get a hernia. I’m a debt adviser and work with people who face life-destroying levels of debt, and this is one of the cases I’ve worked on over the years.

Jake, a fortysomething tradesperson, had been paying off his mortgage arrears for years. He was in fact a “mortgage prisoner”, unable to switch, and his mortgage had been sold to a high-interest charging company. After a year of steady payments, the company allowed Jake to capitalise the remaining arrears with a new mortgage product in October 2021.

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