DALLAS The feedback channels of the restaurant industry have long been relegated to the pages of Yelp and Google, but a Dallas-based company wants to change that.
A new “gratitude and recognition platform” called Grata, which gives service industry workers a public space to receive recognition for their work, is entering the Dallas restaurant industry this week with a rollout at all Mesero locations.
The platform functions as “the LinkedIn for service industry workers,” says Grata founder Mark Bunting. Customers can leave “gratas” or stars along with written feedback for employees by scanning QR codes with their phones at businesses that use the platform. That customer recognition then goes onto employees’ individual Grata profiles, which they have full dominion over and are visible to the public.
