A woman from North Carolina purchased a Louis Vuitton leather bracelet in 2021 that proceeded to “melt,” from what the company claims is “wear and tear.” Now, she claims that her bracelet has an obvious defect, considering its significant warping that’s only gotten worse with time.
Quita (@quitaboo14) noticed some peeling on her bracelet a couple of months ago in 2025. She then tried to request that the company help her fix the bracelet, but she ultimately made little progress with the luxury retailer.
“The leather on my bracelet is not supposed to melt. It’s not wear and tear,” she claimed in her video’s description. So, how does Louis Vuitton navigate repairs for items with theoretical manufacturing defects? Does Quita’s bracelet have any noticeable issues that the company should have repaired before she purchased it?
What Is Louis Vuitton’s Repair Policy?
Louis Vuitton offers free repairs for manufacturing errors or defects, but it does not have a lifetime, free repair policy for all products. Instead, customers have to pay for minor and major repairs.
Major repairs can cost $250–$350, while minor repairs usually cost less.
Does Quita’s Bracelet Warrant Any Repairs?
Commenters quickly identified that Quita’s bracelet isn’t actually a full leather piece. Instead, the Louis Vuitton appears to have made the bracelet out of coated canvas, not leather.
“Depending how long it’s been since you’ve had it, they’ll usually replace or send out for repair. If you’ve had it a while or it’s preloved, it’ll cost to get the glazing redone,” one commenter said.
Quita replied, saying, “I got it in 2021 and it started peeling a couple months ago. Either way it shouldn’t do that. They shouldn’t sell a bracelet for $300 if in just a little amount of time it will be defective.”
Another commenter added that coated canvas is just “essentially plastic over cloth material. Nothing sturdy or long lasting was built out of coated canvas.”
Unfortunately, that means that there’s a chance that Louis Vuitton won’t repair Quita’s bracelet. The company has a strict repair policy that excludes cracked canvas repairs. Once a canvas becomes cracked, the company will refuse to do any repairs.
As Collector’s Cage states, “A cracked canvas is considered to compromise the structure of the piece, and an unauthorized repair voids the item’s authenticity in Louis Vuitton’s eyes.”
The blog, however, notes that newer Louis Vuitton designers now use less durable materials, resulting in products cracking significantly faster. Louis Vuitton therefore offers replacements for “defects” where abnormal cracking occurs in a recently purchased product.
The question then is whether a product from 2021 is defective if it cracks after four to five years of regular usage. Based on the company’s response to Quita, they consider the glaze cracking normal wear and tear, thus not necessitating a repair.
Are Customers ‘Entitled’ To Longevity From Luxury Products?
Quita was expecting that her Louis Vuitton bracelet would last longer or that the company would have a repair ready for her. But commenters generally disagreed with this sentiment. The claimed luxury goods aren’t guaranteed to last longer because they cost more, and that companies like Louis Vuitton have no quality service guarantees just because a person can afford them.
As one commenter stated, “the price doesn’t mean anything. It’s a mark up for the brand… It’s still going to rub and get worn out. It looks like wear and tear.”
Others generally agreed with the sentiment that Quita may have naturally worn her bracelet down and that Quita should buy from a better company next time she makes a bigger jewelry purchase, as the repair services receive mixed reviews.
“Respectfully, as a person who works in retail, buy from a company that cares next time,” wrote one viewer. “There are plenty of popular brands that will bend the rules and replace your items… they are not one of them.”
Others recount that items purchased in 2021 may have poor glazing, making them more susceptible to wear and tear damage, but the evidence to support this isn’t widely known.
@quitaboo14 The leather on my bracelet is not supposed to melt. It’s not wear and tear. Tf! #lvdefect #louisvuittondefect ♬ Trust the process – Madison
The Mary Sue reached out to Quita and Louis Vuitton for comment.
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