Booths, a high-end supermarket chain in northern England, has announced it is removing self-checkouts in the majority of its stores. The retailer said it was not a fan of the machines and prided itself on great customer service “and you can’t do that through a robot”.
It is believed to be the first supermarket chain in the UK to return to fully-staffed tills, so the Guardian asked people for their views about self-checkouts. Here, four of them share their experiences of the machines and the effect they have on their supermarket shop.
