As someone who tracks recalls regularly, I also have a lot of thoughts about them. On one hand, you like to see safety regulations catching potentially dangerous things, and companies working in good faith to rectify problems that may arise. Companies aren't people, but they're made of people, and anything involving humans can also include potential errors.
Things happen, and it's how you address those problems and fix them that shows you who you are, whether you're a single person or an organization tasked with handling a problem, right?
