Apparently, strategy, finance and operations are hard skills. But persuading 12 intelligent people with competing agendas to agree on something? Soft. I'd like to meet whoever came up with this classification.
'Right, Rajiv. Restructuring 14,000 employees: hard skill. Telling Sanjay that he needs to listen more: soft skill.' Sanjay has been interrupting people since 2009. Nobody has told him. Maybe that's because there is nothing particularly soft about soft skills.
