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Fortune

Nicholas Gordon

The world's largest health and beauty retailer says AI will make shopping 'more human, not less'

(Credit: Fortune)

The CEO of the world’s largest health and beauty retailer is pushing back against using AI to shrink headcount, arguing that the technology should be used to upgrade human work instead of replacing it.

“Is it really that, with AI, we’re going to cut out 30% of our workforce? Or… are we going to increase the quality of our people’s intelligence?” Malina Ngai, Group CEO of AS Watson, said at the Fortune Leaders Forum on Sept. 8.

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