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Fortune

Nicholas Gordon

The world's consumers are ready for robotaxis. James Peng of Pony AI wants to make sure they're riding in his

Pony AI Pony China Baidu United States WeRide Hong Kong PwC Toyota Waymo

(Credit: Paul Yeung—Bloomberg/Getty Images)

James Peng, cofounder and CEO of Chinese robotaxi startup Pony AI, was reviewing customer data with his team, and he was facing a puzzle. Every day, one of his users would book a robotaxi at the same time: right after lunch.

“After a while, we called him and asked why he always took a ride at that time,” Peng recalled to Fortune.

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