A few months ago, I was in London with a friend, who is a wheelchair user, and we decided to take the Tube. Having looked up which lines had step-free access, we arrived at our starting station, only to discover that the lift up to the platform we needed had broken.
The only way to reach our destination was to take the lift up to the opposite platform, travelling in the wrong direction and changing platforms at the next available step-free station. It added nearly an hour to what should have been a short journey.
