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The Conversation
The Conversation
Danny Bradlow, Professor/Senior Research Fellow, Centre for Advancement of Scholarship, University of Pretoria

The World Bank wants to change the way it manages complaints: the fixes that could make it better

The World Bank made history in 1994 by creating the Inspection Panel, the first independent accountability mechanism at any international organisation. Its function is to investigate complaints from communities who allege they were harmed because the bank failed to comply with its own policies and procedures.

By establishing the three-member Inspection Panel, the World Bank showed support for a democratic vision of international governance based on the rule of law and the rights of individuals to take part in development decisions that affect their lives.

To date, the panel has received 186 complaints. Fifty-two have been from Africa. They involved projects in 56 countries, including 26 African countries. The complaints have raised issues such as the World Bank’s failure to comply with its own policies regarding public consultations, environmental and social impact assessments and involuntary resettlement in the projects that it funds.

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