Watching Taylor Swift perform live is a dream for millions of her fans. And they go to great lengths to realize it by waiting hours in virtual ticketing queues, shelling out thousands of dollars for seats, and even standing in parking lots outside her concert venues to listen from afar.
But in some ways, “Swifties” may have turned out to be antiheroes. Many of them have become ticket resellers through ticket sites like StubHub, and that’s unleashed chaos in the form of invalid or duplicate tickets and unfulfilled orders. This is why we can’t have nice things, as Swift puts it in one of her hit songs, but in a more general sense.
