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The Independent UK
The Independent UK
Alan Jones

The reasons why ‘burned out’ 999 call handlers are leaving NHS

NHS Unison G7
Unison claims that high staff turnover and increased sick leave are hurting patients - (Getty/iStock)

New research has revealed that NHS 999 staff are resigning and experiencing burnout as a result of the "relentless pressure" of calls.

According to figures obtained by Unison from ambulance services, there are high turnover rates among call handlers. Staff members attribute this to a lack of support and the constant stream of distressing calls, which frequently forces them to take sick leave.

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