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Fortune
Fortune
Jeremy Morgan

‘The Pitt’ reveals why healthcare desperately needs a new front door

wyle (Credit: Yui Mok/PA Images via Getty Images)

You don’t need to be in healthcare to realize that HBO Max’s The Pitt has become must-watch television, and it’s only partially because of its riveting pace and storylines. The Pitt shows what millions of Americans experience in real life. Emergency departments have been pushed beyond capacity with patients waiting hours for care that may not be truly emergent. The show’s chaotic hallways and overwhelmed staff aren’t just dramatic television but a reflection of a broken access point to our healthcare system.

The Pitt reflects very real challenges facing ERs across the country in the real world: overcrowding, chronic understaffing, long wait times, and patients who often require repeat care. ER workers are heroes, but the show showcases a hard truth: emergency departments were never designed to be healthcare’s front door, yet that’s exactly what they’ve become.

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