FAQs
Does The North Face offer free delivery?
Yes! The North Face UK offers free standard delivery to the mainland UK on orders over £70 Plan your purchases to meet this threshold and save on those pesky delivery fees. Delivery on orders under £70 is £5.
What is The North Face's return policy?
The North Face offers a 30-day return policy for products purchased directly from its UK website. Items must be unworn, unused, and in the original packaging with all tags attached. Returns are free and can be started online through their returns portal.
Are The North Face products eco-friendly?
Yes, The North Face is committed to sustainability and uses eco-friendly materials such as recycled polyester and responsibly sourced down. The brand also participates in initiatives like the Circular Design Program to reduce environmental impact and promote sustainable practices.
Can I track my order from The North Face?
After placing an order, you will receive an email confirmation with tracking information. You can use the courier’s website to follow the status of your delivery. You can also log into your account on The North Face UK website to check your order status.
What is the XLPR Pass?
The North Face XPLR Pass is a free loyalty program that lets customers earn 1 point for every £1 spent, and with 100 points, you get a £10 reward. Members also enjoy benefits like early access to new products, a 10% discount on their first purchase, birthday discounts, and access to exclusive events. You can earn extra points by referring friends, completing surveys, using reusable bags, and checking in at select locations with The North Face app.
What is The North Face Explore Fund?
The North Face Explore Fund is an initiative by the brand to support organisations that promote outdoor exploration, diversity, and environmental conservation. The North Face helps empower communities to connect with nature and protect outdoor spaces through grants and partnerships.
Hints and Tips
Visit the sale page: The North Face UK regularly holds sales, especially during big shopping periods like Christmas, Black Friday, Cyber Monday, and end-of-season sales. During these events, you can expect up to 70% discount on everything from down jackets and waterproof coats to backpacks and more.
Newsletters: By subscribing to The North Face UK’s newsletter, you can receive exclusive offers, early access to sales, and updates on new products. This is a great way to stay informed about upcoming deals.
XPLR Pass: Sign up for The North Face's free XPLR Pass to earn points on every order. Members receive a 10% discount on their first purchase, and points can be redeemed for rewards, with additional benefits like early access to sales and exclusive products.
Student Discount: Students can benefit from 10% off their orders at The North Face. To receive your exclusive discount, you must verify your student status through the UNiDAYS portal on The North Face website.
How to use The North Face discount codes
1. Pick one of our The North Face discount codes you want to redeem and click "Get Code" to reveal it.
2. Copy the code for later and head to The North Face website to shop.
3. After adding an item(s) to your shopping cart, proceed to the view shopping cart dashboard.
4. Below the total, you'll find a section that says "Discount/Promo code." Manually enter your The North Face promo code, click "Apply," and your discount will be activated.
5. Once you've confirmed that your order total has changed, proceed through the rest of the checkout process as usual to place your order.
How we source promo codes
The coupons you’ll find on Tom’s Guide have been sourced by our dedicated coupons team, who use the web, our relationships with retailers, & our affiliate networks to find the latest codes. The offers on each coupon page are updated every few days to ensure we feature the freshest ways to save, and our commercial team (based in London) also sources exclusive codes and sales info directly from some of the biggest retailers around.
How we test promo codes
All the coupon codes we list on our pages have been tested by our deals & offers teams to check they work as intended before they’ve been uploaded. You’ll find a wide range of coupons on Tom’s Guide, including free shipping offers, student discounts, and savings on various kinds of products.
To ensure that all listed codes are available to use, we don’t include any one-time use or user-specific coupons. We also provide as much information as we can to keep things as clear as possible - any expiry dates or terms & conditions will be listed alongside the code. Look for the ‘Terms & Conditions’ text - you’ll be able to click this to expand this section for more details.
What to do if a promo code doesn’t work
We take care to only list tried & tested coupons on our pages, so all codes should be active and confer the listed discount or deal. However, although we keep up to date with expiry dates and any terms & conditions, sometimes retailers change these before we can update our pages.
Should a coupon fail to work as expected, check you meet any listed requirements. These can include minimum spends, multibuy offers, or product-specific promotions (i.e. 10% off selected tablets). You can view all associated requirements by clicking “View terms and conditions” below your code.
If this does not solve your issue, you can contact our customer service team by emailing coupons.tomsguide@futurenet.com. Make sure to let us know which coupon you were trying to use and which page this was listed on, and we’ll be in touch to help as soon as possible.
How we make money
Tom’s Guide makes money from coupons through a commission-based model. We have agreements in place with each retailer on our site - for every purchase made using one of our coupons or deals, we earn a small percentage of the order total back in commission.
Thanks to this model, we can save our customers money without charging them a thing. You won’t pay a penny to get the discounts listed on our pages, so whichever code or deal you choose, you’ll get exactly what it says on the tin.
If you're looking for more information on Tom's Guide coupons, you can also read more about How We Source Coupon Codes and How to Use Them on our dedicated page.
