FAQs
Does The North Face offer free delivery?
Yes! The North Face UK offers free standard delivery to the mainland UK on orders over £70 Plan your purchases to meet this threshold and save on those pesky delivery fees. Delivery on orders under £70 is £5.
Are The North Face jackets waterproof?
Yes, many The North Face jackets are designed to be waterproof, check their descriptions to make sure they have technologies like DryVent or GORE-TEX.
What is The North Face's return policy?
The North Face offers a 30-day return policy for products purchased directly from its UK website. Items must be unworn, unused, and in the original packaging with all tags attached. Returns are free and can be started online through their returns portal.
Are The North Face products eco-friendly?
Yes, The North Face is committed to sustainability and uses eco-friendly materials such as recycled polyester and responsibly sourced down. The brand also participates in initiatives like the Circular Design Program to reduce environmental impact and promote sustainable practices.
Can I track my order from The North Face?
After placing an order, you will receive an email confirmation with tracking information. You can use the courier’s website to follow the status of your delivery. You can also log into your account on The North Face UK website to check your order status.
What is the XLPR Pass?
The North Face XPLR Pass is a free loyalty program that lets customers earn 1 point for every £1 spent, and with 100 points, you get a £10 reward. Members also enjoy benefits like early access to new products, a 10% discount on their first purchase, birthday discounts, and access to exclusive events. You can earn extra points by referring friends, completing surveys, using reusable bags, and checking in at select locations with The North Face app.
What is The North Face Explore Fund?
The North Face Explore Fund is an initiative by the brand to support organisations that promote outdoor exploration, diversity, and environmental conservation. The North Face helps empower communities to connect with nature and protect outdoor spaces through grants and partnerships.
The North Face Saving Tips
Visit the sale page: The North Face UK regularly holds sales, especially during big shopping periods like Christmas, Black Friday, Cyber Monday, and end-of-season sales. During these events, you can expect up to 70% discount on everything from down jackets and waterproof coats to backpacks and more.
Newsletters: By subscribing to The North Face UK’s newsletter, you can receive exclusive offers, early access to sales, and updates on new products. This is a great way to stay informed about upcoming deals.
XPLR Pass: Sign up for The North Face's free XPLR Pass to earn points on every order. Members receive a 10% discount on their first purchase, and points can be redeemed for rewards, with additional benefits like early access to sales and exclusive products.
Student Discount: Students can benefit from 10% off their orders at The North Face. To receive your exclusive discount, you must verify your student status through the UNiDAYS portal on The North Face website.
How to use The North Face discount codes
- Pick one of our The North Face discount codes you want to redeem and click "Get Code" to reveal it.
- Copy the code for later and head to The North Face website to shop.
- After adding an item(s) to your shopping cart, proceed to the view shopping cart dashboard.
- Above the total, you'll find a section that says "Use a Promocode" Paste your The North Face promo code, click "Apply," and your discount will be activated.
- Once you've confirmed that your order total has been updated, proceed through the rest of the checkout process as usual to complete your order.
How we source voucher codes
The codes listed on each vouchers page on Tom’s Guide have been sourced by our dedicated vouchers team, who find the latest codes through the web and our relationships with retailers and affiliate networks. Each page is updated every few days to include up-to-date offers and ways to save, and our London-based commercial team uses our connections with retailers to source exclusive codes directly from some of the biggest brands on the market.
How we test voucher codes
Every voucher code on Tom’s Guide has been tested by our offers team, based in Cardiff, to make sure they work before we upload them. The codes on Tom’s Guide can be used for a wide range of savings, covering student discounts, free shipping deals, and site-wide or product-specific savings.
We want to make sure every voucher is ready to use whenever someone visits one of our pages, so we don’t include any user-specific or one-time use codes. Each offer also includes as much information as we can find on its terms and conditions to keep things clear, and any applicable expiry dates will be listed next to the offer details. You can view the full list of terms and conditions by clicking the corresponding text below the main offer text and expanding the section.
What to do if a voucher code doesn’t work
Although we work hard to only include tried and tested vouchers on our pages, sometimes codes can expire or terms and conditions can be changed before we have a chance to update the code or our pages. If your discount isn’t being applied at the checkout, there are a number of things you can do.
First, check you meet any listed requirements such as multibuy offers, minimum spends, or product-specific deals. For example, you may need to buy 3 items to receive your discount, or your code may only be applicable to orders with certain models (i.e. 10% off specific smartphones). If you need to review the details of your chosen deal, click the text that reads “View terms and conditions” below the main text.
If you are still experiencing issues applying your discount, don’t worry - our team is on hand to help. Just email coupons.tomsguide@futurenet.com and include information on the code you tried to redeem and which of our pages it was listed on. A member of our team will be in touch to offer support as soon as they can.
How we make money
Tom’s Guide makes money from vouchers on a commission basis. We have agreements with every retailer that has a vouchers page for, and for every order placed using one of our codes, we earn a portion of the order total back in commission from that retailer.
Using this model means all of our profits are paid for by the retailers we partner with, and we do not pass any costs on to our users. Using one of our vouchers will never cost you anything - you’ll only pay for the discounted products you’re looking to buy, so you can rest easy knowing you get exactly what it says on the tin.
Want to read more about Tom's Guide vouchers? You can find more information on our dedicated page, where we break down How We Source Voucher Codes and How to Use Them on your online orders.
