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The Guardian - US
The Guardian - US
Technology
Michael Sainato

The New York nurses replaced by AI: ‘It should concern every patient who cares about quality of care’

Nurses in orange hats hold signs reading 'MORE NURSES' and 'WE ❤️ NY nurses' during a strike outside Mount Sinai Hospital
A nursing strike at Mount Sinai hospital in New York City on 10 January 2023. Photograph: Andrés Kudacki/AP

Marilyn Shuler has worked as a utilization review nurse for 39 years at Montefiore hospital in the Bronx in New York City, helping to read patient charts and communicate with insurance companies over coverage.

After nearly four decades in her job, Shuler is one of 12 nurses who were laid off Sunday after being replaced with AI-powered software, according to the New York State Nurses Association (NYSNA), which represents nurses at the hospital.

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