Picture a driver whose car insurance is up for renewal. She skips the agent and the quote sites. Instead, she asks an artificial intelligence (AI) assistant on her phone to find her a better deal. Seconds later, the AI assistant has shopped the market and is ready with the best possible offer.
That scenario sounded like science fiction a year ago. This September, it started to feel real enough to move markets. Wall Street has spent the past week asking which financial companies could lose their grip on customers if that future arrives. Insurance giant Allstate (ALL) sits squarely in the path of that question.