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TechRadar
TechRadar
Ron Browning

The ITSM complexity crisis and how to control it

ServiceNow
An office worker in front of a computer holding his hand in one hand and looking unhappy.

The IT Service Management (ITSM) platform market has evolved beyond an operational, IT-centric back-office niche into one of the most strategic tiers of enterprise technology.

Platforms such as ServiceNow, Atlassian JSM, and BMC Helix ITSM power everything from incident response to digital workflows that connect IT operations, security, HR, facilities, and customer service.

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