Generative AI (GenAI) is leading a widescale evolution of business processes across industries. The rapid development of use cases for the technology makes it critical that organizations invest now or risk falling behind. A recent report showed that 82% of organizations plan to introduce AI agents across their business in the next three years. It’s easy to see why. AI agents, particularly GenAI, have enormous potential to accelerate digital transformation journeys—from improving operational efficiencies to helping multi-channel contact center agents deliver experiences that delight and surprise customers.
