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Tribune News Service
Tribune News Service
Lifestyle
Darcy Costello

The ‘first first responder’: Mental health clinicians are now taking some of Baltimore County’s 911 calls

BALTIMORE -- Around 8:30 p.m. one Thursday last fall, a phone rang.

“C3, Pam speaking,” a woman answered.

For a few seconds, she nodded as she scribbled on a sticky note in front of her. Then she paused her note taking and spoke again into her headset.

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