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Fortune
Fortune
Amanda Gerut

The fastest athletes in the world can botch a baton pass if trust isn’t there—and the same is true of AI, Blackbaud exec says

three men in suits, one gesturing (Credit: Photograph by Stuart Isett/Fortune)

The U.S. Olympic men’s and women’s sprinting teams have won more gold medals than any other country in history, but the men’s 4×100-meter relay team has suffered four blistering defeats in the past two decades. Why? An absolute whiff at the critical point when a runner has to instinctively reach back and trust their squadmate enough to perfectly place the baton in their hand.  

Sudip Datta, chief product officer at AI-powered software firm Blackbaud, said that image captures exactly what’s taking place in AI today. Companies are advancing swiftly to build the fastest and most powerful systems they can, but there’s a severe lack of trust between the technology and the people using it, causing any new innovation or efficiencies to completely fumble at the handoff. 

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