ATOL and ABTA protection gives holidaymakers reassurance they are not alone when things go wrong and anyone booking a trip is advised to ensure their operator is a member of either scheme, depending on the type of trip you are taking.
Yet as the compensation rules for cancelled package holidays could be set to change, research has shown that consumers often don't understand the current rules around their refund rights and entitlements to replacement holidays and flights, according to the Civil Aviation Authority, which oversees the ATOL scheme.
This is Money reported that the CAA noted that 'consumers lack knowledge of the key elements of ATOL protection,' especially around compensation when airlines fail.
