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The Hindu
The Hindu
National
Liffy Thomas

The challenges of being your own ‘lawyer’ at the consumer court

Jinu Johnson from KR Puram finds himself in a “protracted battle” against a car dealer. One and a half years have elapsed since the “battle lines” were drawn, and Mr. Johnson has no intention to walk away from the “fight”. Johnson ended up forking out ₹ 10,000 more than he had to pay this car dealer for handling and logistic charges for his new car.

The fact that he has to make many visits to the District Consumer Court does not matter to Johnson. He reads up on similar cases uploaded on the website of the Consumer Disputes Redressal Commission.

“With every hearing, my knowledge of what more needs to be produced to make my case strong is getting better,” says Johnson. For the next hearing, he has collected the price list from other car dealers in Bengaluru to present before the Commission.

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