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Fortune
Fortune
Angelica Ang

The CEO of Shangri-La Hotels explains the core of Asian hospitality: Not ‘silver candlesticks,’ but ‘warmth and attention to detail’

(Credit: GRAHAM UDEN FOR FORTUNE)

Most prominent hotel groups don’t actually own their hotels. Instead, when you stay at a Marriott or a Hilton, the building is often owned by someone else—usually a developer—while the hotel company handles the operations.

That’s not the case for Shangri-La Hotel and Resorts, founded by Malaysian tycoon Robert Kuok in 1971, and now led by his daughter Kuok Hui Kwong. The chain operates over 100 properties worldwide, over 80 of which are owned by Shangri-La. 

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