Good morning!
It pays to be nice—or at least human-centric. Stick with me for a minute here. A newly released study from Gartner finds that when employers lead with a “human-centric work model,” in which people are treated as people rather than a resource, employees are almost four times more likely to be considered high performing.
This might seem far from a novel idea, but what piqued my interest were the additional findings that human-centric leadership can also cut down on attrition and lessen feelings of burnout among employees. The model is a far cry from the more hard-line stances on work that have been appearing in the news as of late. Elon Musk has remained a prime example of taking the opposite approach. Most recently, he made headlines when he ordered Twitter employees to be “extremely hardcore” and installed beds in the company’s San Francisco headquarters to encourage staff to sleep without leaving the building. We’ve all seen how that’s worked out for him in terms of retention.
Gartner’s survey suggests that despite executives’ “do-gooder fatigue,” there are still major gains to be made from taking a more empathetic approach. In the survey of over 400 professionals and leaders, it was found that in operating with a human-centric model employees were 3.2 times more likely to report a high intent to stay, and 3.1 times more likely to report low levels of fatigue. Also, employees who were encouraged to provide input into their company’s work design were 2.5 times more likely to achieve high performance.
Gartner defined human-centric work as encompassing three main pillars: providing flexible work experiences, fostering intentional collaboration, and promoting empathy-based management. All three traits speak to the demand for employees to feel heard and trusted in the workplace.
“Underlying human-centric work design is the principle of giving employees and teams the autonomy to set their own work conditions while holding them accountable for results,” said Graham Waller, vice president of the Gartner Executive Leadership practice, in Gartner’s recent release.
It’s a radical shift in corporate culture that HR leaders at some of the largest companies are lining up to get behind. Earlier this month, over 30 HR leaders from companies ranging from Shopify to Patagonia signed a manifesto committing to putting the needs of employees ahead of those of customers. More than anything else, the commitment is a sign of the times—prioritizing the employee experience and promoting well-being are officially business imperatives.
Amber Burton
amber.burton@fortune.com
@amberbburton
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