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Fortune
Fortune
Amber Burton, Paolo Confino

The case for putting employees before customers

Business team welcoming new colleague (Credit: Getty Images)

Good morning!

It pays to be nice—or at least human-centric. Stick with me for a minute here. A newly released study from Gartner finds that when employers lead with a “human-centric work model,” in which people are treated as people rather than a resource, employees are almost four times more likely to be considered high performing. 

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