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Zenger
Zenger
Business
Abigail Klein Leichman

The AI Customer-support Agents That Can Think And Act Like Humans

An exhibitor introduces various functions of a front desk service robot to customers at the 2023 Kunshan Yuan Universe International Equipment Exhibition in Suzhou, Jiangsu province, China, June 27, 2023. Designed to handle unscripted communication tasks autonomously and proactively, Angel and Naomi use human-like thought processes to lead conversations instead of merely answering questions. And they get smarter with time and experience. CFOTO/FUTURE PUBLISHING/GETTY IMAGES

Angel provides driver and customer support. Naomi teaches high school students. But they are not humans. They’re HumAIns, artificial intelligence (AI) agents.

Designed to handle unscripted communication tasks autonomously and proactively, Angel and Naomi use human-like thought processes to lead conversations instead of merely answering questions. And they get smarter with time and experience.

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