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Fortune

Sasha Rogelberg

The AI boom hasn’t stopped U.S. companies from hiring cheap offshore labor, and overseas call center employment is still skyrocketing

Torsten Slok William Stanley Jevons Apollo Fortune Marc Benioff United States

A man with a headset sits at a desk in a call center. (Credit: Kuni Takahashi/Bloomberg—Getty Images)

In September 2025, Salesforce CEO Marc Benioff said the company slashed 4,000 customer service roles, opting for the remaining 5,000 support workers to share their roles with AI agents.

“I need less heads,” Benioff said at the time.

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