‘Thats an Olive Garden breadstick’: Massachusetts woman buys $10 sub from Jimmy John’s. Then she opens the wrap

Sometimes, one thing that can ruin your appetite is opening your fast-food meal only to discover it’s not what you expected. 

This year, the American Customer Satisfaction Index reported that customer satisfaction has steadied at 79 (on a 100-point scale). But when serving the public, disappointed customers are inevitable. Across the internet, unhappy customers have documented their experiences, including at Chick-fil-A and Subway. For one Jimmy John’s customer, her $10 sandwich left her shocked and demanding a refund.