It is one of those wearily baffling days on the railway. “The trains …” sighs a woman on the platform at Gatwick, where a huddle of us stare glumly at the cancellations and delays on the departures screen. “What can you do?”
At that moment, I should be 25 miles away, asking that very question of one woman who really can do something: Angie Doll, chief executive of Govia Thameslink Railway (GTR).